Cloud Activ8 Unified communications as standard and out of the box, includes Auto Attendant, voice mail, voicemail-to-email, ring groups, paging, Busy Lamp Fields & Keys, Transfer/hold/conference, Line Parking, On Hold Music amongst many features
Cloud Actv8 Web Conferencing lets you enjoy hassle-free web conferencing with video and voice communication service. Participants can join directly through their browser, so they don’t have to download and install any extra software.
Cloud Actvi8 Call center Improves customer service, increase staff productivity, and gain valuable business intelligence with our Cloud Call Center, including advanced features like Advanced Call Queues, Agent/Supervisor, Whisper/Monitor/Barge, Call Recording, Call Reports, and many more
Key Features Overview:
- Users: Contact & Company Auto Matching by Caller ID
- Calls: Save Unknown Numbers to New or Existing Records
- Contacts: New Company & Contact Creation edit and transfer
- Automatic Screen Pop: Smart Click-to-Dial from Within CRM, ERP, Service Automation
- Microphone: Call Recording Attachment & Management
- Compare: Activity & Time Entry Creation
- Notes: Enter Notes & Disposition Call
- Ticket: New Ticket & Opportunity Creation
- Tag: Existing Ticket & Opportunity Search & Tag
- Summary: Call Dashboard & Reporting
- API: Call Data & Call Control API
- Multi: Multi-CRM Support
- Transfer: Smart Call Transfer
- Group 69: Call Re-Association
- Password: Route Calls by Pincode
- Paper: Route Calls by Ticket or Order Number
- Id-card: Route Calls by Phone Number or Caller ID
- Information: Form Template & Snapshot Features
- Open-menu: New Self Administration Control menu
- Integrations: CRM, Outlook, Teams, Zapier, Slack, Salesforce and more
CLOUD UC PLATFORM
Unified communications out of the box, including Auto Attendant, voice mail, voicemail-to-email, ring groups, paging, BLF Keys, Transfer/hold/conference, Line Parking, On Hold Music, and well known phone system features that you are looking for
CLOUD CALL CENTER
Improve customer service, increase staff productivity, and gain valuable business intelligence with our Cloud Call Center, including advanced features like Advanced Call Queues, Agent/Supervisor, Whisper/Monitor/Barge, Call Recording, Call Reports, and more.
CLOUD WEB MEETING
Enjoy hassle-free web conferencing with WebRTC’s video and voice communication service. Participants can join directly through their browser, so they don’t have to download and install any extra software.
IOS & ANDROID MOBILE APPS
Need to be connected while on the move? We have mobile apps for both iOS & Android devices built intelligently with push and battery saving tech so that you can easily move between WiFi & 4G no matter where you may be around the globe
WINDOWS & MAC APPS
Need apps for Windows & Mac devices? No problem! Our apps can work in conjunction with a physical device, or be used as a softphone. It's easy to setup and deploy.
If you need HTTPS fax adapters for physical fax machines and copiers, or if you'd rather go with electronic fax accounts - both options are covered.
NInterested in SMS or MMS via your business phone number? We have it, and it can be as easy as sms-to-email and email-to-sms. Nothing overly difficult or expensive to enable.
OPEN VOIP HARDWARE SUPPORT
No need to get stuck with proprietary branded devices. We have open support for some of the most commonly used manufacturers like Polycom, Yealink, Snom, and others. Already have gear? Re-purpose those devices and connect them to our platform.
CLOUD SESSION BOARDER CONTRAL
Forget the idea of another router to manage, VPN to worry about, Port Forwarding Rules, or some other LAN-Based application to get your phones working remotely. That's exactly why we have made it simple with Cloud Session Border Controllers (SBC).
We have a variety apps and integrations ready to connect the phone system with widely used software that you are already invested in. Need something custom? We can do that too!
BRING YOUR OWN DIAL TONE OPTION
While we have dial tone ready to go in our offering, we also understand the complexity of existing contracts or relationships. Most of the time we can accommodate that situation and connect your current dial tone provider to our platform.
ENTERPRISE CLOUD INFRASTRUCTURE POWER BY RACKSPACE
No public cloud here! We have dedicated infrastructure primarily in Rackspace Data Centers around the globe. We don't want over subscribed servers with minimal control to be able to support the best possible quality of service.
THE NATIVE MICROSOFT TEAMS CALLING EXPERIENCE ENHANCED
Microsoft Teams Voice Natively is extremely basic. Through Direct Routing, we are able to bring all the features of a full blown phone system while taking advantage of the Microsoft Voice features such as Call History, Outlook Contacts, Make/Receive/Transfer/Conference Calls with voice and video through the Teams Windows, Mac, Android, iOS Apps
BRING YOUR OWN DIAL TONE OPTION
We have redesigned our Barricade VoIP Security management menus. You should be able to more easily configure, adjust, and deploy. Allow and group Ips. Manage roaming devices. Download the latest apps
Self Manage Users & Access
Add/remove users from your organization on the fly. You can even start to adjust what rights and permissions those users have too! Create New Users, Remove or Disable existing users. Initial Permission Options and Levels Can be Set and Adjusted